Frequently Asked Questions

Do you have questions? Here we answer the most frequently asked questions

Some stains just won’t go away regardless of how much pre-wash, bleach or stain remover you use. This usually because you have used the wrong method for the type of stain involved. Click the button below to learn how to treat each type of stain:

  Stain Removal Tips

There are many ways of caring for your towels that will result in them lasting longer, improving your economy and being kinder to the environment. Click the link below to learn more:

  Towel Care Tips

The cost of the towel or linen is dependent on what type of towel linen you are looking for, the size and how many. We can send you a written quote or alternatively if you would like to see the range that we carry and the pricing we can email you our catalogue.

This is dependent on what is being ordered. If we have stock availability is immediate, if the supplier has stock availability is within a week. If the supplier doesn’t have stock then availability is within 2-3 weeks.

Yes we can. Embroidery of towels is costed on stitch count so I would need you to send us the logo so that we can cost it for you.

Yes we do. There is a delivery charge the cost of which is dependent on where the delivery is going to.

Yes we do. We start discounting on units of 20 or more.

Yes we do. We require a 50% deposit to secure the order. The balance is due before collection / delivery.

Sometimes when towels are manufactured there is a chemical residue that remains on the towels. This can take several washes before it disappears and the towels become absorbent. You should also not use stay soft when washing your towels as it also leaves a chemical layer on the towels which builds up over time and reduces the absorbency of the towel.

Yes. Care should always be taken to follow the manufacturers recommended washing guide.

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If you have a question that is not listed above, please use this form to submit it to us. We are dedicated to serving our clients and prospects, and will be happy to address any concerns or enquiries with you.

You are of course always welcome to simply give us a call if you prefer.

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